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FREE WORLDWIDE SHIPPING | 100% AUTHENTICITY GUARANTEE

Shipping Policy



Shipping Rates and Delivery Estimates

DEA STILOSA is pleased to offer FREE worldwide shipping to all our customers. We offer courier service using FedEx, UPS or DHL Express with tracking information.

Shipping time will vary depending on which warehouse your order will be dispatched from. The average delivery time within Europe is 1-2 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 2-5 business days.

However, delivery times may increase depending on the delivery destination and delivery times could also vary due to the ongoing COVID19 pandemic. 


Shipment Confirmation and Order Tracking

When your order is processed, you will receive an email with tracking information from FedEx, UPS or DHL Express.


Customs, Duties and Taxes

Customs operations are handled by DEA STILOSA together with the selected freight provider customs agency for shipments outside Europe.

Any documentation needed will be provided by DEA STILOSA to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.

However, DEA STILOSA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

DEA STILOSA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (FedEx, UPS or DHL Express) using your tracking number or our support team directly at support@deastilosamilano.com to file a claim. Please save all packaging material and damaged goods before filing a claim.